FAQ
Frequently Asked Questions (FAQ) – Oreend Store
1. What is Oreend Store?
Oreend Store is an online marketplace offering a wide variety of high-quality products, including fitness accessories, sports gear, fashion items, and everyday essentials at affordable prices.
2. How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the instructions to enter your shipping details and complete payment.
3. What payment methods do you accept?
We accept multiple payment options, including mobile payments, credit/debit cards, and secure online transactions.
4. Do you offer discounts and promotions?
Yes! We frequently provide special offers, discounts, and flash sales. Follow us on social media or subscribe to our newsletter to stay updated.
5. How long does delivery take?
Shipping times vary by location but typically range between 3-7 business days. You will receive a tracking number to monitor your order status.
6. Can I track my order?
Yes! After your order is shipped, we’ll send you a tracking number via email or SMS to track your package.
7. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, contact our customer service within 48 hours of delivery. We will arrange for a replacement or refund.
8. What is your return policy?
We offer a hassle-free return policy within 14 days of purchase. Items must be unused and in their original packaging. Contact our support team to initiate a return.
9. Can I cancel or modify my order after placing it?
Orders can be modified or canceled within 2 hours after purchase. After this timeframe, processing begins, and changes may not be possible.
10. Do you offer bulk or wholesale purchases?
Yes! We provide bulk and wholesale pricing. Contact us for more details on large orders.
11. How do I contact customer support?
You can reach our support team via email, phone, or live chat on our website. Visit our Contact Us page for more details.
12. Are my payment details secure?
Absolutely! We use industry-standard encryption and security protocols to protect your personal and payment information.
13. How can I stay updated on new products and deals?
Follow us on social media and subscribe to our newsletter to receive the latest updates, exclusive discounts, and new arrivals.