Return Policy

Return Policy – Oreend Store

1. Eligibility for Returns

Customers may request a return within 14 days of receiving their order.

Items must be unused, in their original packaging, and in the same condition as received.

Certain items, such as perishable goods, intimate products, and custom-made items, are non-returnable.

2. Return Process

To initiate a return, contact our customer support team with your order number and reason for return.

Once approved, we will provide the return shipping address and instructions.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

3. Refunds & Processing Time

After receiving the returned item, we will inspect it within 3-5 business days.

If the return is approved, a refund will be processed back to the original payment method within 5-10 business days.

Shipping fees are non-refundable unless the return is due to our error.

4. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange, contact our support team within 7 days of receiving your item.

5. Late or Missing Refunds

If you haven’t received your refund after the stated period, check with your bank or payment provider.

If the issue persists, contact us for assistance.

6. Order Cancellations

Orders can be canceled within 2 hours of purchase. After this period, cancellations may not be possible as processing begins immediately.

7. Contact Us
For any return-related inquiries, please reach out to our customer support team via our website or email.

By making a purchase at Oreend Store, you agree to this Return Policy. Thank you for shopping with us!